ELEANOR DRESS

Estimated delivery time : 9 - 15 days from Vietnam

We do not accept returns or refunds for orders that are ordered in the wrong size. If you are not sure about your measurements, please contact us via Instagram or Facebook for advice and instructions on measuring your body.The color of the product may appear darker or lighter due to lighting effects, screen brightness/contrast settings, or the individual color perception of the eyes.

Instagram: https://www.instagram.com/kisserine.atelier

Facebook: https://www.facebook.com/kisserine.official

1. Under What Circumstances Does Kisserine Accept Exchanges?

• Exchanges are only accepted for manufacturing defects.
• Customers can exchange products if the received item does not match the description (wrong product or incorrect size sent) or if it is defective due to manufacturing errors.

2. Conditions for Exchange:

• Kisserine will only process complaints if there is a video of the unboxing.
• The product must have original tags and invoice.
• The product must be free from stains, strange odors, and must not have been washed or used.
• Items should not be damaged during handling and transport by the customer.
• Kisserine is not responsible for incorrect advice given by staff, as online consultations are only indicative and cannot be 100% accurate. Each product has standard measurements and depends significantly on the wearer’s body shape.

3. Customer Support Policy:

• Kisserine covers 100% of the shipping costs both ways for defective products due to manufacturing errors.

4. Return and Exchange Process:

• Contact Kisserine directly via Instagram or Facebook to inform about the product status and order information.
• Once Kisserine receives and checks the status of your order, they will reach out and send you a new order.

INSTRUCTIONS FOR USE AND STORAGE

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Silk is a very beautiful material with high aesthetic value, so in addition to its advantages, silk products require care and meticulousness when used and preserved. Customers please follow the instructions and Preserve the product so that it is durable and has long-term use value. Absolutely avoid touching silk with sharp surfaces or objects. KISSERINE gives you tips on how to wear silk for a long time:

1. WASHING PRODUCTS:

• Hand washing or dry cleaning is required to maintain product durability.

• Product color classification.

• Prioritize washing with cold water.

 • Do not use soap with high detergent concentration.

2. IRONING THE PRODUCT:

• Use a standing or handheld steam iron.

• Iron according to the folds of the product.

• Adjust the temperature accordingly.

• Do not iron the product until it is dry.

• After ironing, let the product dry and the fabric's temperature stabilize for about 2-3 hours before wearing to limit wrinkles or folds.

3. PRODUCT EXPOSURE:

• In a cool place, avoid harsh sunlight.

• Turn the product inside out when drying.

• You should use appropriate product hooks, avoid sharp hooks and clips that can easily scratch the fabric